Complex Care Services

Clinical Expertise, Delivered with Compassion

We understand that individuals with complex health needs require more than just routine care — they need tailored, clinical support delivered with dignity and compassion. Our Complex Care Service ensures adults with long-term conditions, disabilities, or ongoing medical requirements can live safely and confidently in their own homes.

Our skilled carers and trained healthcare professionals work closely with families, clinicians, and case managers to provide person-centred care that’s as unique as the individual receiving it.

We proudly deliver complex care services across Hertfordshire, Essex, Northamptonshire, Southend, Islington, Watford, and London, ensuring every client receives safe, consistent, and high-quality care.

Personal care (bathing, dressing, grooming)
Clinical support (tracheostomy, PEG feeding, catheter care & more)
Medication reminders & administration
Meal preparation & nutrition support
Companionship & emotional support
Mobility assistance & falls prevention
Support with ventilators and respiratory conditions

Every client is different — and so are their care requirements. Whether your loved one needs specialist neurological support, assistance following hospital discharge, or ongoing complex disability care, we’re here to help with flexible care packages that evolve as their needs change.

Other Services

Domiciliary Care

Respite Care

Complex Care

Overnight Care

Learning Disability Care

Supported Living Care

Pet Friendly Care

Beit Shalom Jewish Care

Expert Help for Complex Needs

Caring for a loved one with complex medical conditions can be daunting. Our trained carers and clinical support team are here to help — offering specialist care that ensures safety, dignity, and comfort at every stage. Whether managing ongoing conditions, mobility challenges, or advanced clinical tasks, we’re here to provide peace of mind.

More Than Just Care, A Helping Hand for Everyday Life 💖

How it works

Learn about our simple and effective process to ensure you receive the best care possible.

Assessment

We begin with a comprehensive assessment to understand your specific needs, preferences, and goals

Personalised Care Plan

Based on the assessment, we create a tailored care plan designed to meet your unique requirements.

Care Professional Matching

We carefully match you with a qualified care professional who aligns with your personality and care needs.

Ongoing Support

Our care professional provide ongoing support, and your care plan is regularly reviewed to ensure it continues to meet your evolving needs.

Fostering Excellence in Care Regulated by

Why They Choose Us

Our Complex Care Services Include...

Your loved one deserves specialist, professional care in the comfort of their own home. Our Complex Care service provides nurse-led, personalised support to help them live safely and comfortably, even with high-dependency medical or clinical needs.

We understand that every individual’s situation is different. That’s why we offer flexible, person-centred complex care — whether they need a few hours of support a day or 24/7 care with advanced clinical tasks.

Personal Care

We assist with washing, dressing, grooming, toileting, and hygiene while ensuring your loved one feels comfortable, respected, and safe — even with mobility issues or advanced health conditions.

Meal Preparation

We prepare nutritious, tailored meals that support specific dietary requirements, dysphagia needs, or PEG feeding plans, helping your loved one maintain their health and strength.

Medication Support

We provide accurate reminders and safe administration of all medication, including complex prescriptions, controlled drugs, and nurse-delegated treatments.

Companionship

Our carers offer emotional support and companionship, helping to reduce isolation — whether it’s a quiet chat, reassurance after a clinical procedure, or assistance getting to health appointments.

Supporting Families, Relieving Worries

Caring for a loved one with complex health conditions can feel overwhelming. That’s why we’re here — offering nurse-led, professional care designed to meet medical needs at home, with dignity and compassion.

Choosing our service means choosing clinical excellence alongside heartfelt support. We go beyond routine care, delivering confidence and peace of mind when your family needs it most. Here’s what you can expect:

What Our Clients Say About Our Complex Care?

Monique

Outstanding Complex Care

After my father's stroke, we were overwhelmed by the level of care he required. CCCS has been a godsend. The caregivers are highly skilled, compassionate, and always go above and beyond to ensure my father's comfort and well-being

Lottie.S

Fantastic Care Experience

Their unparalleled commitment and tailored solutions provided the care my loved one needed, filling a void I couldn't bridge alone. Immensely grateful to the entire Concept Care team for their invaluable support!

The Simmons Family

Incredibly Grateful for Concept Care

The personalised care plans and attention to detail have significantly improved my mother's quality of life. We highly recommend their exceptional services."

Steve

Very Grateful

Thank God I found Concept Care. I was able to get my elder family member the care which I could not give. Thanks you so much CCCS!

FAQ

You Can Find All Answers Here

If you’re in the process of deciding whether Concept Care is the right choice for providing compassionate care for your loved one, we invite you to review our frequently asked questions about our services and support.

Complex care is suitable for individuals with conditions such as spinal cord injuries, acquired brain injuries, complex neurological conditions, ventilator dependency, and other complex medical needs requiring skilled nursing care.

Yes, complex care can be provided on both short-term and long-term bases. It is tailored to the individual’s needs, whether they are recovering from surgery, managing a chronic condition, or transitioning from hospital to home.

Complex care plans are developed through a thorough assessment by our team of healthcare professionals. The plan is personalised to address the specific medical needs, preferences, and goals of the individual.

Yes, complex care services can include overnight care. Our team provides 24/7 support to ensure continuous care for individuals with complex medical needs.