January Newsletter

Open 24 Hours a Day, 7 Days a Week.

Thank you for making Louise’s Christmas stress-free with carers and arranging a nurse for New Year’s Day

L.H -

Islington Client

I can’t begin to tell you how much you have helped us with the Take Home and Settle referrals.

Islington Council

Anum helped me comprehend the situation I was in and encouraged me to progress. Words can’t explain how much she helped with my mental health during difficult times.

N -

Islington Client

I would also like to thank you very much for your support with everything.

S.S -

Northampton Client

Unlock a wealth of well-being resources with the “Wisdom: Learn, Grow, Thrive” app, now accessible on both Apple and Android. This employee wellness app provides valuable support for your personal and professional growth. To benefit from its features, simply connect with your line manager to obtain the access code.

News and Updates

The CQC has just released a new framework essential for our success

Thrilling updates are here! The Care Quality Commission (CQC) has rolled out a ground-breaking Single Assessment Framework, reshaping how we’re evaluated. It’s a game-changer for CCCS this year. Click here to find out more!

Key Points

The latest CQC Quality Statements, also known as ‘We Statements,’ outline essential commitments for providers, commissioners, and system leaders. Aligned with the five key questions of the CQC’s inspection framework, they cover safety, effectiveness, compassion, responsiveness, and leadership. From safe environments and effective staffing to compassionate care and workforce well-being, these statements guide the delivery of high-quality, person-centred care and support the CQC’s mission to promote excellence in health and social care services.

What Does All of this Mean?

Individuals will receive care, treatment, and support grounded in evidence-based practices and aligned with good practice standards. Care providers’ systems will ensure that employees stay updated on evidence-based good practices, required standards, and national legislation.

People will be informed about current good practices relevant to their care and will actively participate in incorporating them into their care plans. Nutrition and hydration needs will be addressed following current guidance.

Both employees and their leaders are encouraged to explore new and advanced methods. Research indicates that adopting these practices may enhance the way services deliver care.

Next Steps for CCCS

In navigating the evolving landscape, CCCS recognises the importance of adaptation. Embracing change, we encourage a thorough review of internal processes to ensure alignment with the new Quality Statements and forthcoming Evidence Categories. This shift promises a more streamlined and tailored structure, specifically designed for various service types. Let’s collectively stand as a beacon of excellence in homecare, showcasing our commitment to delivering exceptional services at CCCS.

Cheers to a year of growth, resilience, and unwavering commitment to exceptional care!

Care Research

In our ongoing dedication to continual enhancement and in harmony with the recently partnered with Care Research for our 2024 quality surveys.

Care Research functions independently and has established an exclusive online link for your participation in the survey.

Each member of our current staff has been provided with a questionnaire to complete at their earliest convenience.

Watford Adult's

Bernard Yeboah

Watford Children's

Marllyse Chounbang Tiyo

Northampton

Faysol Ahmed

Islington

Rokibat Oladepo

This month, we’re delighted to recognise Anum Khan, the Branch Manager of our Islington home care office, as the standout winner for her client centred excellence!

Anum’s exceptional efforts have not only successfully managed a take home and settle contract but have also led to the flourishing success of its management. Her dedication and hard work have truly made a remarkable impact.

Congratulations to Anum for this well-deserved achievement!

Anum Khan

Islington Branch Manager (Home Care)

Watford Adult's

In the Watford Adults Home Care sector, we’re committed to ensuring the highest standards of care for our clients. Recently, our dedicated carers participated in a comprehensive Safeguarding Refresher Week. This initiative is part of our ongoing efforts to keep our staff up-to-date on the latest best practices, ensuring a safe and nurturing environment for everyone under our care.

Watford Children's

Exciting News: Beth is now heading our new Young Adults division in the Children’s Department! This service supports individuals aged 18-30 and provides extra assistance for clients transitioning to adulthood. Beth’s leadership promises a fresh approach to personalised care across various life stages.

Northampton

We are delighted to share the exciting news that a new summer house has just arrived on site at our Northampton branch. This versatile addition is set to elevate the level of care and enhance the overall experience for our clients residing on-site. The summer house will serve a dual purpose, functioning as a serene sensory room for relaxation and stimulation, as well as a vibrant activity hub for various engaging pursuits, especially during the summer months. This addition aligns with our commitment to providing a holistic and pleasant living experience for those under our care.

Islington / Barnet

Meet an anonymous individual from Islington who, facing a broken leg and severe anxiety, embarked on a journey to reclaim control. Initially hesitant, they found support from our Islington Branch Manager, Anum, and her dedicated team. Click to discover the remarkable transformation and triumph over adversity.

In Islington, we’re thrilled to celebrate Jade’s incredible journey within our team. Jade is an Islington resident who has seamlessly transitioned from our recruitment team to the role of Coordinator. Her dedication and growth within our community exemplify the spirit of progress and achievement.

Jade’s story is a testament to the possibilities that unfold when passion meets opportunity.