Privacy Policy

Concept Care Solutions is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the United Kingdom (UK).

Information We Collect

We may collect and process the following types of personal information about you:

  • Contact details, including your name, address, email address, and phone number.
  • Personal information, such as your date of birth, gender, and marital status.
  • Health information, including medical history, diagnoses, medications, and treatment plans.
  • Financial information, such as payment details and billing information.
  • Any other information you provide to us when using our services or interacting with us.

How We Use Your Information

We use your personal information for the following purposes:

  • To provide you with our home care services and support.
  • To communicate with you about your care plan, appointments, and any changes to our services.
  • To process payments and manage billing and invoicing.
  • To respond to your inquiries, requests, and complaints.
  • To improve the quality of our services and customer experience.
  • For marketing purposes, including sending promotional emails and newsletters. You have the right to opt-out of marketing communications at any time.

Data Security

We are committed to ensuring the security of your personal information and have implemented appropriate technical and organisational measures to safeguard it from unauthorised access, disclosure, alteration, and destruction. We regularly review and update our security measures to protect against emerging threats.

Sharing of Information

We may share your personal information with third parties, including:

  • Healthcare professionals and providers involved in your care.
  • IT service providers who assist us in managing and maintaining our systems.
  • Financial institutions for payment processing and invoicing purposes.
  • Legal and regulatory authorities as required by law or to protect our rights and interests.

We ensure that any third parties with whom we share your personal information are bound by strict confidentiality and data protection obligations.

Your Rights

Under the GDPR and other applicable data protection laws, you have the following rights regarding your personal information:

  • The right to access and obtain a copy of your personal information.
  • The right to rectify inaccuracies in your personal information.
  • The right to erasure of your personal information under certain circumstances.
  • The right to restrict or object to the processing of your personal information.
  • The right to data portability, allowing you to obtain and reuse your personal information for your own purposes.

You also have the right to opt-out of marketing communications at any time and request the deletion of your personal data from our marketing databases.

To exercise any of these rights or to make a complaint about how we have handled your personal information, please contact us using the details provided below.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this Policy periodically for any changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Concept Care Solutions
58 High Street
Watford, WD17 2BS
[email protected]