We are Concept Care Community Services, a registered homecare provider dedicated to delivering high-quality, person-centred care across the UK. We are registered in England and Wales with company registration number 04335280. Our registered head office address is 58B High Street, Watford, Hertfordshire, England, WD17 2BS.
This privacy policy explains how we collect, use, store, and share personal data, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (“Data Protection Legislation”).
We value your privacy and are committed to handling your personal data fairly, transparently, and lawfully. We will only collect and use personal information where we have a clear and lawful reason to do so and will ensure it is used in ways that are relevant, appropriate, and secure.
Your data will only be used for the purposes we explain in this notice. We take steps to keep your data accurate, up to date, and only for as long as necessary for those purposes.
Concept Care Community Services has appointed a Data Protection Officer (DPO) to oversee data protection matters and ensure your data is handled properly.
If you have questions or concerns about how your data is collected or processed, please contact us via the Contact Us form on our website and your message will be directed to our DPO.
The type of personal information we collect depends on your relationship with us.
If you are enquiring about our homecare services, we may collect your name, contact details (such as email, phone number, and address), and information about the person requiring care and their specific needs.
This helps us assess requirements and provide suitable care services.
If you are a client or family member, we collect data such as contact details, care notes, and care requirements.
This information allows us to plan, deliver, and manage care safely and in compliance with our legal obligations.
If you are a staff member, carer, or job applicant, we may collect your name, contact details, CV, employment history, qualifications, and references.
This helps us assess suitability for roles and manage employment or training effectively.
We may also collect information via our website forms, phone calls, emails, and, in some cases, from job boards or referrals.
We will only use this information for the purposes for which it was provided, where we have a legitimate reason to do so, or where required by law.
When we provide homecare services, we may process data such as your name, contact details, health and care requirements, and details about your relationship with the person receiving care. This data enables us to plan, deliver, and manage care services responsibly and to comply with our legal obligations. We may need to share this data with healthcare professionals or other organisations involved in your care when it is necessary and lawful to do so.
We only process your personal data when the law allows us to do so. This may be because we need the data to fulfil a contract with you, to meet our legal obligations, or because it is in our legitimate interests to provide services and operate our business effectively. Where none of these grounds apply, we will seek your consent and inform you clearly about how to withdraw it.
We only share personal data where necessary and lawful. This may include sharing with:
Healthcare professionals and social care services involved in your care
Local authorities and regulators, such as the CQC, where legally required
Emergency services when needed to protect health or safety
Trusted third-party service providers who support our operations (e.g. IT systems, payroll, or DBS checks)
Training partners who deliver mandatory or vocational care training (for example, Care Certificate or refresher training) to ensure compliance and staff development
We always ensure appropriate agreements and safeguards are in place to protect your data.
We do not sell your data or share it for marketing without your explicit consent.
cookies and similar tracking technologies on our website to improve your browsing experience, analyse site traffic, and support marketing activities. This Cookie Policy explains what cookies we use, why we use them, and your choices regarding cookies.
Cookies are small text files stored on your device by your web browser when you visit a website. They help remember your preferences and improve your experience on the site. Some cookies are essential, while others help us understand how you use our services or support our marketing efforts.
Types of cookies we use
We use the following categories of cookies on our website:
Third-Party Cookies and Services
We use several third-party services that may set cookies when you visit our website. These include:
Our website uses cookies to improve your browsing experience and to help us understand how visitors interact with our site. We use essential cookies to enable core functionality and analytics cookies (such as Google Analytics) to measure site usage. Before using any non-essential cookies, we will ask for your consent. You can manage your cookie preferences via your browser settings or through our cookie control tools.
We take the security of your personal data seriously. We have physical and electronic safeguards in place to prevent unauthorised access, loss, or misuse. Paper records are stored securely in locked cabinets, and digital records are protected with password systems, encryption, and regular backups. Access is strictly limited to authorised staff members, all of whom receive training in data protection. We are proud to hold ISO 27001 certification, demonstrating our commitment to information security.
We retain personal data only as long as necessary to meet operational needs and legal requirements:
Care records are generally retained for seven years after the end of service.
Recruitment and staff training records are retained for up to two years unless you authorise longer storage.
Employee data is generally held for six years after employment ends.
Once data is no longer required, it is securely deleted or destroyed.
You have the right to:
Know how your data is used
Request access to your data
Ask for corrections or deletions
Restrict or object to processing in certain circumstances
Request transfer of your data to another organisation
To exercise these rights, please contact our DPO using the form on our website.
If you have concerns about how we handle your personal data, we encourage you to contact us directly using the Contact Us form on our website. We take complaints seriously and will respond promptly. If you remain dissatisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO) by visiting ico.org.uk/concerns or by calling 0303 123 1113.
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